FAQs

What is the return policy?
All sales are final and no credit or return will be issued. If you placed an order but received the wrong item, you can return the wrong item for a refund or a replacement of the item you did not receive through Customer Service. If your item is damaged or defective, you can return your product through our Customer Service within 10 days. For any returns, please contact customer service for a Return Authorization.
  
What Credit Cards do you accept?
We accept Visa, Mastercard, American Express, and Discover.
  
I’ve got commitment issues - can I cancel or change my order?
Once confirmed and placed through our website, your order is immediately sent to our shipping team so that we can begin shipping. This process ensures we meet the quality service and standards you expect from us. Therefore, cancellations or changes to orders cannot be accepted once you have completed and placed your order. Completion of your order on our website confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.
  
Oh no! My shipping address is wrong!
We’ll help you get your order to the right place. Call us immediately at 818-701-8800 ext 728 or fill out the contact us form. Don’t forget to give us your order number.
  
Hmm… my package is missing.
Please call 818-701-8800 ext 728 or fill out the contact us form. Make sure to give us your order number.
  
Lucky me! I’ve got a promo code – how do I redeem it?
To redeem your promo code, please enter the code on the checkout page and click submit. Unfortunately, promo codes cannot be combined, therefore only one promo code may be used at a time. For help please call 818-701-8800 ext 728 or fill out the contact us form.
  
Silly me… I forgot to add my promo code – can I still use it?
No worries, we can help you with that. Please call 818-701-8800 ext 728 or fill out the contact us form with your order number and the promo code you intended to use. We’re so sorry, but we are only able to add promo codes within 24 hours of when you placed your order.
  
Help, my promo code isn’t working.
First, double check that the promo code dates are still valid. Second, make sure your order meets the minimum requirements detailed in the promotion. Any promotions featuring a purchase required are calculated using pre-tax subtotals. If you are still experiencing issues, please contact us at call 818-701-8800 ext 728 for further assistance.
  
Who’s going to delivery my gift?
We ship most packages via Common Carrier.
  
What shipping options are available?
Standard 1-5 business days (Monday-Friday).
  
I live outside the United States – can I order too?
Unfortunately, we are only able to ship within the United States.